1. Information We Collect

Depending on how you interact with our website, we may collect personal information that helps us process your orders, manage your account, provide customer support, and improve your shopping experience.

Personal and Contact Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region

Order and Transaction Information

When you purchase from MANTO ART, we may collect details relating to your order, including:

• Products purchased
• Selected artwork size and frame options
• Order value
• Billing and delivery details
• Order and delivery status
• Returns, refunds, exchanges, or customer-service history

Payment information is processed securely through our trusted payment providers. We do not directly store your complete credit or debit card details.

Account Information

Where customer accounts are available, we may collect:

• Account login details
• Saved addresses
• Order history
• Account preferences

Device and Website-Usage Information

When you browse our website, certain technical information may be collected automatically to help us understand website performance and improve the user experience.

This may include:

• IP address
• Browser and device type
• Operating system
• Pages and products viewed
• Items added to your basket
• Referring website
• Approximate location
• Date and time of website activity

Communications

We may also collect information that you voluntarily provide when you:

• Contact customer support
• Submit a contact form
• Send us an email
• Leave a review
• Subscribe to marketing communications
• Communicate with us through social media

2. How We Collect Your Information

We collect personal information through different methods depending on how you interact with our website and services.

Information may be collected:

• Directly from you when you place an order, create an account, subscribe to our mailing list, or contact us.
• Automatically through cookies, pixels, and similar tracking technologies.
• From Shopify, payment processors, delivery providers, and other service partners.
• From advertising, analytics, and social-media platforms where permitted by law.

These methods allow us to operate our online store, process orders, understand customer behaviour, and improve our services.

3. How We Use Your Information

We use your personal information primarily to provide and manage our products and services.

This may include:

• Processing and confirming payments
• Fulfilling and delivering orders
• Providing order confirmations and delivery updates
• Managing returns, refunds, exchanges, and complaints
• Providing customer support
• Creating and managing customer accounts
• Preventing fraud, misuse, and security threats
• Improving our website, products, and customer experience
• Understanding how visitors use our website
• Personalising content and product recommendations
• Sending marketing communications where permitted
• Measuring advertising and campaign performance
• Meeting legal, tax, accounting, and regulatory obligations
• Protecting our rights and enforcing our website policies

We only use your information where it is necessary, appropriate, and permitted by applicable law.

4. Legal Basis for Processing

Where UK or European data-protection laws apply, we process personal information only when we have a valid legal basis.

The legal bases we may rely on include:

• Contract: When processing is necessary to fulfil your order or provide a requested service.
• Consent: When you agree to receive marketing communications or accept non-essential cookies.
• Legitimate interests: When processing is necessary to improve our services, prevent fraud, protect our business, or understand customer behaviour.
• Legal obligations: When we are required to retain or process information to comply with applicable laws.
• Legal claims: When processing is necessary to establish, exercise, or defend our legal rights.

Where we rely on your consent, you may withdraw that consent at any time by contacting us or using the relevant unsubscribe or privacy settings.